Guest Terms and Conditions

Vello LLC – Guest Terms and Conditions

Effective Date: 10/23/2025

Preamble: Your Binding Agreement with Vello LLC

Welcome to Vello LLC ("Vello," "we," "us," "our"). These Guest Terms and Conditions (the "Terms") constitute a legally binding agreement (the "Agreement") between you (the "Guest," "you," "your") and Vello, a Louisiana limited liability company. This Agreement governs your booking and use of short-term rental accommodations and related services offered by Vello.

By completing a booking for a Vello property, you represent that you have read, understood, and irrevocably agree to be bound by this Agreement. The Agreement is comprised of the following documents, which are incorporated herein by reference:

These Terms and Conditions.

The booking confirmation you receive upon completing your reservation ("Booking Confirmation"), which details the specific financial terms, dates, and property of your stay.

The specific "House Rules" applicable to the property you have reserved ("Property"), which are provided to you at the time of booking.

The formation of a legally binding contract occurs upon Vello's issuance of a Booking Confirmation. If you do not agree to these Terms, you must not proceed with a booking.

The structure of this Agreement is designed to ensure clarity and transparency. By defining the "Agreement" to include the House Rules from the outset, it is established that acceptance of a booking constitutes acceptance of all its component parts. This preempts any potential claim that a Guest was unaware of property-specific regulations, thereby strengthening the enforceability of all rules and waivers contained herein, particularly those detailed in the House Rules and Section 7 of these Terms.

Definitions

Agreement: Refers to the combination of these Terms, the Booking Confirmation, and the applicable House Rules.

Guest: Refers to the individual who makes the booking and all other persons who will occupy the Property during the stay. The individual making the booking is considered the primary Guest and is responsible for the actions of all occupants.

Property: Refers to the specific rental unit, including its contents and any associated common areas, managed by Vello and reserved by the Guest.

Vello: Refers to Vello LLC, a Louisiana limited liability company, and its authorized agents and representatives.

Section 1: Eligibility, Booking, and Guest Information

1.1 Guest Representation and Warranties

To enter into this Agreement, you represent and warrant that you are at least 18 years of age (or the legal age of majority in the jurisdiction of the Property, whichever is greater) and possess the full legal authority to create a binding legal obligation for yourself and for any other individuals included in your booking. As the primary Guest who completes the booking, you are jointly and severally liable for the actions, omissions, and compliance with this Agreement of every individual who occupies or visits the Property during your stay.

1.2 Accuracy of Information and Verification

You warrant that all information you provide to Vello during the booking process and throughout your stay—including your legal name, contact information, and payment details—is true, accurate, current, and complete. Providing false, fraudulent, or incomplete information constitutes a material breach of this Agreement and may result in the immediate cancellation of your booking without refund and denial of access to the Property.

For security purposes and to comply with applicable laws, Vello reserves the right to require identity verification from the primary Guest and, in some cases, other occupants. This may include providing a copy of a valid government-issued photo identification (e.g., driver's license or passport). This verification process is a foundational element of Vello's risk management strategy. In a model that forgoes a security deposit and relies on specific legal waivers, the unambiguous identification of the contractually bound party is paramount. It ensures that in the event of a damage claim or the need to enforce guest removal, Vello can definitively identify the responsible individual, thereby preventing disputes over who agreed to these Terms.

1.3 The Booking Process and Confirmation

Your submission of a reservation request constitutes a legally binding offer to book the selected Property on the specified dates under the terms of this Agreement. A binding contract is formed only when Vello accepts your offer and sends you a formal Booking Confirmation. All bookings are for personal, non-commercial residential use only. You agree not to make any speculative, false, or fraudulent reservations or any reservation in anticipation of demand. Any such activity is strictly prohibited and will result in the cancellation of your booking and may be reported to the relevant authorities.

Section 2: Financial Terms and Payment

2.1 Total Price and Breakdown

By making a booking, you agree to pay the total price indicated at the time of your reservation. This price is comprised of the base rental rate, a standard cleaning fee, any other Vello-specific fees disclosed during the booking process, and all applicable federal, state, and local taxes, including but not limited to sales and occupancy taxes.

2.2 Payment Schedule and Authorization

The specific payment schedule for your booking (e.g., payment in full at the time of booking, or an initial payment with the remaining balance due on a future date) will be clearly detailed in the property listing and your Booking Confirmation. By providing a valid payment method (such as a credit or debit card), you expressly authorize Vello LLC or its designated third-party payment processor to charge said payment method for all amounts due under this Agreement.

This authorization is comprehensive and extends beyond the initial booking cost. It explicitly covers any and all subsequent charges that may arise from your stay, including but not limited to:

Costs to repair or replace damaged, lost, or stolen property as detailed in Section 5.

Fees for excessive cleaning beyond the scope of a standard departure clean.

Additional charges for approved services such as late check-out.

Fees or penalties incurred for violations of the House Rules (e.g., unauthorized pet fees, smoking remediation fees).

2.3 No Security Deposit

Vello LLC does not require or collect a security deposit from its Guests. This policy does not, in any way, limit or waive the Guest's full financial responsibility for any damages to the Property, its contents, or any other costs incurred by Vello as a result of the Guest's stay, as outlined in Section 5 of this Agreement.

2.4 Additional Charges

Should you request and receive approval for services not included in the original booking price, such as a late check-out, or if you bring more guests than originally declared and approved, you agree to pay the associated additional charges. Furthermore, specific penalties for violating certain House Rules (e.g., evidence of smoking inside a non-smoking property) may be specified in the property listing, and you agree that such charges may be applied to your payment method on file.

Section 3: Cancellations, No-Shows, and Extenuating Circumstances

3.1 Listing-Specific Cancellation Policy

Vello LLC does not maintain a single, uniform cancellation policy for all its properties. The cancellation policy applicable to your booking—including any deadlines for receiving a partial or full refund—is unique to the specific Property you have reserved. This policy is prominently displayed on the property's online listing page and is incorporated into your Booking Confirmation. By completing the booking, you acknowledge that you have reviewed and agree to be bound by the specific cancellation terms of that Property. It is your sole responsibility to understand the policy that applies to your reservation before confirming it. The legal enforceability of these variable policies hinges on their clear and conspicuous disclosure prior to your final commitment. The booking process is designed to ensure you are presented with and accept these terms before payment, making them an undisputed part of our binding Agreement.

3.2 No-Shows

A "No-Show" is defined as a failure to check in to the Property on the scheduled arrival date without any prior communication to Vello. In the event of a No-Show, your entire reservation will be canceled effective at 11:59 PM on the arrival date. You will not be entitled to any refund of payments made, and Vello reserves the right to re-let the Property for the remainder of the reservation period.

3.3 Extenuating Circumstances (Force Majeure)

This Agreement may be terminated or modified without liability if performance is prevented by an unforeseeable and unavoidable catastrophe beyond Vello's reasonable control. Such events ("Extenuating Circumstances") include but are not limited to:

Declared natural disasters (e.g., hurricanes, floods, earthquakes) that directly impact the Property's location.

Declared public health emergencies or pandemics accompanied by official government travel restrictions that make it illegal or impossible to travel to the Property.

Large-scale, prolonged outages of essential public utilities (e.g., water, electricity) affecting the area where the Property is located.

This policy explicitly does not cover a Guest's personal circumstances, including but not limited to: individual or family illness or injury, flight cancellations or travel delays not caused by a covered event, jury duty, or the cancellation of a local event for which the reservation was made. In such cases, the Property's standard cancellation policy will apply. Vello strongly recommends that Guests purchase comprehensive travel insurance to protect against such personal unforeseen events.

Section 4: Your Stay: Property Use and Guest Conduct

4.1 Check-in and Check-out

You must strictly adhere to the check-in and check-out times specified in your Booking Confirmation and the property listing. An unauthorized late check-out disrupts our cleaning and maintenance schedules and impacts the next arriving guest. Therefore, any Guest who remains in the Property beyond the designated check-out time without Vello's express prior written consent will be charged a late departure fee. This fee may be up to the cost of one additional night's stay, plus any direct costs incurred by Vello due to the delay (e.g., compensation to the incoming guest).

4.2 House Rules Supremacy

Each Vello Property has a unique set of House Rules that govern its use, covering topics such as trash disposal, use of amenities (e.g., pools, hot tubs), parking regulations, and specific quiet hours. These House Rules are provided to you on the property listing page before you book and are incorporated by reference into this Agreement, forming an integral and binding part of our contract. Guest and all all other occupants are required to comply with these House Rules at all times.

In the event of any direct conflict between a provision in these general Terms and a specific provision in the House Rules for the Property you have reserved, the provision in the House Rules shall control and prevail.

4.3 Occupancy and Visitors

The Property shall be occupied only by the specific number of guests declared and paid for in your booking. The maximum occupancy for the Property is strictly enforced. Any additional overnight guests must be approved by Vello in writing prior to their arrival and may be subject to additional fees. You, as the primary Guest, are responsible and liable for the behavior and compliance with this Agreement of all persons present at the Property, whether they are registered occupants or temporary visitors.

4.4 Prohibited Activities

The following activities are strictly prohibited at all Vello properties:

Parties and Events: Unauthorized parties, large gatherings, or any event that exceeds the stated maximum occupancy, creates excessive noise, or disturbs the peace of the surrounding community is strictly forbidden. A violation of this rule is a material breach of this Agreement and will result in the immediate termination of your stay without refund and may incur additional fees.

Smoking: Smoking of any kind, including tobacco, marijuana, e-cigarettes, and vaping, is strictly prohibited inside the Property, unless the Property is explicitly designated as smoking-permitted in its House Rules. Evidence of smoking will result in a substantial cleaning and remediation fee being charged to your payment method on file.

Commercial Use: The Property shall not be used for any commercial purposes, such as for-profit film or photography, without documented permission from Vello.

Unlawful Use: The Property shall not be used for any illegal or unlawful purpose whatsoever, including but not limited to the use or possession of illegal substances. Furthermore, no commercial activities, such as professional photoshoots, film production, or prostitution, may be conducted at the Property without Vello's express prior written consent.

4.5 Pets

No animals or pets of any kind are permitted at the Property unless it is explicitly advertised as "pet-friendly" in the listing, you have notified Vello that you are bringing a pet, and you have paid any applicable pet fees. The presence of an unauthorized pet is a breach of this Agreement and will result in a penalty fee and may lead to the termination of your stay. This restriction does not apply to trained service animals as defined by the Americans with Disabilities Act (ADA). However, we require that you notify us in advance if you will be accompanied by a service animal.

4.6 Noise and Community Respect

You are staying in a residential community. You and all members of your party must be respectful of the neighbors and the surrounding community at all times. Noise levels must be kept to a minimum, especially during designated quiet hours, which are specified in the House Rules. Disruptive behavior, excessive noise, or complaints from neighbors may lead to intervention by Vello or local law enforcement and can be grounds for immediate termination of your stay without a refund.

4.7 Cleanliness and Property Care

You are expected to treat the Property and all its contents with care and respect. While a standard cleaning service is provided after your departure, you are required to leave the Property in a reasonably clean and tidy condition, similar to how you found it upon arrival, allowing for normal use. This includes washing dishes, placing all trash in the designated receptacles, and not leaving excessive mess. Failure to do so may result in an additional cleaning fee.

Section 5: Damage, Loss, and Guest Liability

5.1 Guest's Responsibility for Property and Contents

As the primary Guest, you assume full and complete responsibility for your own acts and omissions, as well as for the acts and omissions of any individual you invite to, or provide access to, the Property. You are financially liable for any and all damage to the Property, its structure, fixtures, furnishings, and contents, and for any theft or loss of items that occurs during your stay. This responsibility excludes normal and reasonable wear and tear.

5.2 Assessment and Collection for Damages or Excessive Cleaning

Vello performs a thorough inspection of the Property after each departure. If any damage, theft, loss, or a state of uncleanliness requiring excessive or deep cleaning is discovered, Vello will document the issue with photographic or other evidence. Vello will then determine the reasonable cost of repair, replacement, or additional cleaning services required to restore the Property to its pre-arrival condition.

By entering into this Agreement, you hereby authorize Vello LLC to charge the payment method on file for the full amount of these documented costs.

5.3 Reporting of Issues

To ensure a safe and comfortable stay, you must immediately report any pre-existing damage you notice upon arrival or any new damage or malfunction that occurs during your stay. Prompt reporting allows Vello to address the issue in a timely manner and helps to accurately determine responsibility.

Section 6: Privacy and Property Monitoring

6.1 Data Privacy

Vello is committed to protecting your personal data. Any personal information collected from you in connection with your booking and stay will be handled in accordance with Vello's Privacy Policy [https://stayvello.com/privacy-policy/]. This data is used primarily for the purposes of managing your reservation, providing guest services, ensuring the security of our properties, and complying with legal obligation.

6.2 Acknowledgment of Surveillance and Monitoring Devices

For the safety and security of our guests and properties, you acknowledge and agree that the Property may be equipped with certain monitoring devices, subject to the following strict limitations:

No Living Space Surveillance: There are absolutely no video cameras, audio recording devices, or any other form of surveillance device located inside the private living spaces or bathrooms of the Property. 

Exterior Surveillance: The exterior of the Property (e.g., entryways, driveways, garages, yards) may be monitored by video security cameras. These cameras are used for security purposes only, such as monitoring package delivery and unauthorized access.

Noise Monitoring: The Property may be equipped with a privacy-compliant noise monitoring device. This device only measures ambient decibel levels and does not record or transmit any audio or conversations. It is used solely to prevent noise disturbances that could violate community rules.

Mandatory Disclosure and Consent: The presence, type, and general location of all exterior cameras and noise monitoring devices are explicitly disclosed in the property listing you reviewed prior to booking. By proceeding with your booking, you acknowledge this disclosure and provide your informed consent to the use of these specific, disclosed devices during your stay.

Section 7: Legal Status of Your Occupancy and Waiver of Tenant Rights

This section outlines the specific legal nature of your stay and contains critical waivers required for booking a Vello property. Your explicit agreement to these terms is a material condition of this Agreement.

7.1 Acknowledgment of Transient Occupancy

You explicitly acknowledge and agree that your booking and occupancy of the Property are for the sole purpose of short-term, transient accommodation regardless of actual length of stay. This Agreement grants you a temporary and limited license to enter and use the Property for the agreed-upon period as specified in your Booking Confirmation, and for no other purpose. This license is analogous to that of a guest in a hotel or motel.

7.2 No Tenancy Created

You acknowledge and agree that this Agreement does not establish a landlord-tenant relationship between you and Vello LLC. You are not a "tenant" and Vello LLC is not a "landlord" as those terms are defined under Louisiana's landlord-tenant laws (Louisiana Civil Code and Code of Civil Procedure). Consequently, you are not entitled to any of the rights, protections, or remedies afforded to tenants under said laws, including but not limited to any right of continuous possession, "squatter's rights," or the right to formal eviction proceedings as described in those statutes.

7.3 Express Waiver of Formal Eviction Proceedings

In consideration for Vello LLC granting you this limited license to occupy the Property, and in accordance with Louisiana Code of Civil Procedure Article 4701, which expressly permits such a waiver in a written agreement, you hereby knowingly, voluntarily, and expressly waive any and all rights to a formal notice to vacate and any judicial eviction proceeding (such as a Rule for Possession) that might otherwise be required under Louisiana law.

You agree that if you fail to depart the Property by the designated check-out time and date, or if you are in material breach of this Agreement, your license to occupy the Property is immediately and automatically terminated without further notice. In such an event, you will be in unlawful possession of the Property. You further agree that Vello LLC, as the operator, has the right to re-enter and secure the Property and may, if necessary, request the assistance of law enforcement to remove you and your belongings from the Property as a trespasser, consistent with the rights afforded to an innkeeper under Louisiana law.

Section 8: Limitation of Liability and Indemnification

8.1 Limitation of Vello LLC's Liability

To the maximum extent permitted by applicable law, Vello LLC and its owners, employees, and agents shall not be liable for any direct or indirect damages, personal injury, death, property damage, or other loss or expense suffered by any Guest or other occupant arising from or in connection with the use of the Property. This limitation applies to any cause whatsoever, including but not limited to theft, fire, or the failure of any equipment or amenity, except in cases of Vello's own gross negligence or willful misconduct. Vello is not responsible for the loss of or damage to any personal belongings or valuables left at the Property at any time. Guests are encouraged to secure their own insurance for personal property.

8.2 Guest Indemnification of Vello LLC

The Guest agrees to indemnify, defend, and hold harmless Vello LLC, its members, managers, employees, and agents from and against any and all claims, actions, liabilities, damages, losses, costs, and expenses (including, without limitation, reasonable attorneys' fees) that arise out of or are in any way connected with:

(a) The Guest's breach of any term of this Agreement;

(b) The Guest's negligent, reckless, or intentional misuse of the Property; or

(c) Any injury, death, or damage to any person or property caused by the Guest, or by any of the Guest's occupants or visitors.

Section 9: Dispute Resolution, Governing Law, and Class Action Waiver

9.1 Governing Law

This Agreement, and any dispute, claim, or controversy arising out of or relating to it, your booking, or your stay at the Property, shall be governed by and construed in accordance with the laws of the State of Louisiana, without regard to its conflict of law provisions.

9.2 Mandatory Binding Individual Arbitration

You and Vello LLC agree that any and all disputes, claims, or controversies arising out of or relating to this Agreement or your occupancy of the Property shall be resolved exclusively through final and binding individual arbitration, and not in a court of law. The arbitration shall be administered by the American Arbitration Association ("AAA") in accordance with its then-current Consumer Arbitration Rules. The arbitration will be conducted by a single, neutral arbitrator and will take place in the city of New Orleans, Louisiana. The arbitrator's award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

9.3 Class Action and Jury Trial Waiver

You and Vello LLC agree that any arbitration or other legal proceeding shall be conducted in your respective individual capacities only and not as a class action or other representative action. You and Vello LLC each expressly waive the right to file a class action or seek relief on a class basis. Furthermore, you and Vello LLC hereby waive any constitutional and statutory rights to sue in court and have a trial in front of a judge or a jury.

Section 10: General Provisions

10.1 Severability

If any provision or part-provision of this Agreement is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this Agreement. 

10.2 Entire Agreement

This Agreement, which includes by reference the Booking Confirmation and the applicable House Rules, constitutes the entire agreement between Vello LLC and the Guest regarding the subject matter hereof. It supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral. No statement, promise, or inducement made by any party or agent of any party that is not contained in this written Agreement shall be valid or binding. 

10.3 Assignment

The Guest may not assign or transfer any of their rights or delegate any of their obligations under this Agreement without the prior written consent of Vello LLC. Any purported assignment or delegation in violation of this section is null and void.

10.4 Modification of Terms

Vello LLC reserves the right to modify these Terms at any time in its sole discretion. Any such modifications will be effective upon posting of the revised Terms. For any bookings made after the effective date of the revised Terms, the Guest's continued use of Vello's services will constitute acceptance of the modified Terms.